Frequently Asked Questions


Packaging, handling and delivery charges :-
A] Free for all orders over $200(Ex GST) shipped to Australia.
B] $15 for all orders under $200(Ex GST) shipped to Australia.
C] For orders shipped outside Australia.
Sub Total
Economy (Transit Time 1 to 2 Week)
Express (Transit Time 2 to 3 Business Day)
$0 - $100
$101 - $1000
$1001 - $3000
> $3000
Yes you can, but stress that X-On is not a retail/shop business, as such our goods are not on display and access to the secured warehouse is restricted. X-On’s focus and specialization is in the wholesale supply of electronic parts to industrial users.
Yes you can simply place your order on line and your goods will be sent to you. Unfortunately, you can not come in to browse our goods, other than on the internet, as we are not a retail shop and access to the warehouse is restricted. Picking up your parts can be done, but please contact us first.
Yes, if your order is under $200 (ex GST). You will still get charged a packaging & handling fee as this covers all handling expenses not just freight.
Returns are only accepted for faulty products. This does not include items deemed to be non core lines or "Non-Cancelable/Non-Returnable" ("Non-Standard Products") or governed by a Purchase Agreement Letter.
The return should be in the original packaging and in unused condition (except defective). ESD sensitive products cannot be returned once open (unless defective). By a Customer returning products, the Customer certifies that the products were purchased from X-On Electronics and there has been no substitution in whole or part of same product from another supplier, distributor or other such source of the product.
Only products originally shipped from X-On Electronics will be returned to X-On Electronics. All others will be promptly quarantined and disposed of or returned to the customer. Some products may require that they be returned directly to the manufacturer.
To obtain a return authorization number, complete a Return Merchandise Authorization form or Contact Us. Your customer service representative will give you a return authorization number and the correct return address for your merchandise.
Any costs in returning goods is the responsibility of the Customer. Return Freight charges must be prepaid by the Customer; we will not accept COD shipments or “Receiver Account Pays” shipments.
Any freight charges on the original invoices will not be credited, except for defective returns.
We will send the product to manufacturer for further testing. After manufacturer confirms the fault in the product we will issue the refund.
Yes, X-On’s web site uses SSL (Secure Socket Layer) technology to secure your details online. This technology is very secure and is used by thousands of website and provides excellent protection when shopping online. Our SSL certificate is provided by VeriSign. Rapid SSL & Trustico Secured By RapidSSL and Trustico
Yes, simply place your order online. However you still have to pay for the part and freight.
All datasheet are associated with products. If you still can not find data on a stocked product please contact us for assistance. Relationships do not exist between all the manufacturers of all parts that X-On trade, for example Texas Instruments Incorporated. In these instances, we are not permitted to display those logos, trademarks, branding, trade dress and datasheets etc.
Your order will be charged upon full completion of checkout process. We accept:
  • Visa
  • Mastercard
  • American Express
  • PayPal
Cards Accepted PayPal Logo
Yes, only if you come to X-On’s Perth warehouse and understand that you will still be charged a packaging & handling fee if your order is under $200.
Unfortunately, you can not come in and browse our goods, other than on the internet, as we are not a retail shop and access to the warehouse in not allowed.
Generally speaking the courier companies we use delivery normal business hours, Monday to Friday.
Yes, you can track your order either by creating accound via create an account on our website or you can type your order number and email in track my order section in our home page. You can contact our Customer Service Team for any order enquires too.
Your orders will be delivered via a courier and if your home is unattended a notice will be left in your letterbox or under your door advising our Customer Service contact details. You will get changed a second delivery fee if our couurier has to call out a third time.